Refund and Cancellation Policy

Last updated: July 13, 2026

1. Overview

This policy outlines how cancellations and refunds are handled for services rendered through the Openink Hub platform. It applies to all Customer accounts engaging our SEO task management and reporting services.

2. Service Cancellation

You may request cancellation of ongoing services at any time by contacting your assigned account manager or Admin. Cancellation requests are processed within 5–7 business days from confirmation. Any tasks already in progress at the time of cancellation will be completed or handed off as agreed with your account manager.

3. Refund Eligibility

  • Refunds are considered for prepaid services that have not yet commenced or where deliverables outlined in the service agreement were not fulfilled.
  • No refunds are issued for work already completed and delivered, including submitted monthly reports, completed tasks, or live data reports already generated.
  • Setup fees, third-party costs, and any non-recoverable expenses already incurred are non-refundable.

4. Refund Process

To request a refund, contact your account manager with your account details and reason for the request. Eligible refunds are reviewed within 10 business days and, if approved, credited back via the original payment method within 14 business days.

5. Non-Cancellable Circumstances

Services already delivered — including approved customer accounts, submitted GSC/GA monthly data, live dashboard reports, and completed SEO Site Audits — are considered fulfilled and are not eligible for cancellation or refund.

6. Disputed Charges

If you believe a charge was made in error, notify us within 30 days of the charge date. We will investigate and respond with our findings within 15 business days.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

8. Contact Us

For cancellation or refund requests, please reach out to your account manager or the support contact provided at registration.

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